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-_-Bossin-_-131's avatar
-_-Bossin-_-131
2 years ago

I can't download dead space trough Ea Play on PS5

I bought Ea Play to play Dead Space i played the game for a few hours then they took it out from the subscription. Now its back in but when i try do download it it shows an error , i contacted Plays...
dead space
technical issues
snazzyjazzy77's avatar
snazzyjazzy77
2 years ago

Hi yes mine is the same I downloaded it when released on ea play but now it has a lock symbol and when I try to download it just says something went wrong or you all ready own this can't download it

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Hey All,

I had this issue looked into and tested out. This appears to be an issue on the PS side, or PS account side as in the subscription itself. We do see that the EA Play sub is active on some accounts that were reviewed but were not able to reproduce it and were able to get the game downloaded on the PS5.

At this time we ask that you please reach out to Sony support so that they can review the Sony accounts. Downloads on console are not regulated by the EA account but entitlements based on your Sony account as the download comes through the PS Store and not through the EA app like on PC.

Cheers!

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