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xephirio's avatar
2 years ago

[PC] Dead Space 3 Crashes After Clicking New Game

I have been attempting to fix my game as I recently downloaded it back and actually bought a copy for my friend so we could play together. However, everytime i select load save or new game, when it is "please wait connecting" it crashes. I have done everything I could think of. If there is anyway someone could provide a solution, I would greatly appreciate it

9 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @xephirio Hey, can you provide the following info for us? We need to see if we can tell why it is crashing,.

    • EA App/Steam/Epic:
    • EA ID/Steam user ID:
    • Attach the EA App Error Report ID Here
    • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
    • Windows OS:
    • Windows OS version:
    • GPU model and driver version:
    • Region:
    • Are you using an internal or external drive?
    • Are you using an HDD or SSD?
    • Date this issue started (is it still happening?)
    • Any other errors?
    • Attach a DxDiag
  • xephirio's avatar
    xephirio
    2 years ago

    I am using the EA app. 

    My EA ID is xephirio. 

    de63cf67-4c9d-4153-9d22-7178810114ce

    Windows 11 

    Version 10.0.22621 Build 22621

    Gpu: Nvidia Geforce RTX 3070 Ti laptop  

    Gpu drivers: 31.0.15.4584

    Region: US east 

    Interal SSD 

    Date Started: Just tried to play the game again for the first time last week and has been the same this entire time

    No other errors. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @xephirio Thank you. Taking a look at the file, I can see quite a bit of crash logs for the system, Windows, and a few random programs. Something on there is causing the game to crash that conflicts with the game.

    I would start with the following and see what happens.

    • EA App's Cache (Top Left Menu > Help > App Recovery)
    • EA App - Repair (My Collection > Tile Dots > Repair)
    • Run the System File Checker tool
    • Check for Windows and GPU updates

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues

    Alienware command center is also causing crash logs as well. I would make sure that Windows and Alienware are fully updated as well.

  • I didn't say this in my original post however, whenever I disable my wifi, the game runs fine in solo player. However I am trying to play multiplayer with a friend

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @xephirio Hey apologies for missing this one. Wanted to reach out and see if you were still having an issue with the co-op part of the game? Have you been able to play with your friend?

  • This is a secondary account btw. This is still xephirio. I am still having the issue. I have not been able to play with my friend. I did a clean install of windows and just downloaded the game and tried it and however it still didn't work. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @TTV_ReliantPlays Hey, when you try with a friend what happens? Do you get any errors or does the invite just not get sent? 

    Can they invite you or start a session with you and get in or does it not work either way to invite is sent?

  • I bought a copy of the game for my brother for Christmas so that we could play the coop campaigb together, seeing as the cooperative play is rather well done. He is experiencing the same issue as OP, I am not, please continue working to solve this problem. It does make it rather difficult to defend the game as one worth playing if one of the main draws is not functional for some customers.

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