Re: Dead space 1 crashes on start up

I do not have any flight controller. Only controller I have is a 360 one and it is not plugged when I try and play. I only have the 360 controller, my logitech keyboard and logitech mouse plugged in.

@Kotamaku

Can you please manually run the following installers and then perform a clean boot before running the game:

C:\Program Files (x86)\Origin Games\Dead Space\__Installer\vc\vc2005sp1\redist\vcredist_x86.exe

C:\Program Files (x86)\Origin Games\Dead Space\__Installer\directx\redist\DXSETUP.exe

Clean boot: http://support.microsoft.com/kb/929135

Still crashes, start it up, black screen and then stops responding.

@Kotamaku

Can you let us know if running the Windows compatibility troubleshooter gives you any useful info please:

http://help.ea.com/en/article/how-do-i-check-windows-recommended-compatibility/

It had me try and run the game in xp service pack 3, didn't help. It took a few mins for the game to open up a window and then it crashed right when the screen goes black just like usual. It will try and change resolutions and it will flicker screen and then crashes. A friend suggested that my graphics card might not beable to be detected by it cause it is to new as well as amd. Could this actually be the issue?

@Kotamaku

That could be the issue. To help ensure that is not the case, you can set up a GPU profile as follows:

https://help.ea.com/en/article/setting-up-a-graphics-card-gaming-profile/

There is already a profile there, and I clicked the reset and nothing helped. It still crashed.

@Kotamaku

Are you attempting to play via a VPN or Proxy?

Nope no vpn or proxy being used.

@Kotamaku

Please follow these steps to access details on the crash:

1. Click Start, search for "reliability history", click view reliability history
2. Click on any of the recent critical events(red with a white x) relating to Dead Space and then click on view technical details
3. Copy and paste the description into your next post here.

Thank you.

I managed to find one of the multiple crashes with a view technical report. Most were just check for solution.

Faulting application name: Dead Space.exe, version: 1.0.0.222, time stamp: 0x493e043a
Faulting module name: Dead Space.exe, version: 1.0.0.222, time stamp: 0x493e043a
Exception code: 0xc0000005
Fault offset: 0x002cc6de
Faulting process id: 0x27b4
Faulting application start time: 0x01d1a00696e462aa
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Dead Space\Dead Space.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Dead Space\Dead Space.exe
Report Id: d558bcef-0bf9-11e6-8111-cc52af3ec19f

Also since I found it and mentioned earlier deadspace 2 has been doing basically the same, here is the tech report for it as well

Faulting application name: deadspace2.exe, version: 1.0.0.0, time stamp: 0x00000000
Faulting module name: deadspace2.exe, version: 1.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00433c40
Faulting process id: 0x2cdc
Faulting application start time: 0x01d19e3cc1485cb7
Faulting application path: C:\Program Files (x86)\Origin Games\Dead Space 2\deadspace2.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Dead Space 2\deadspace2.exe
Report Id: 183a9acb-0a30-11e6-a45a-cc52af3ec19f

@Kotamaku

I found a lot of threads with that error code and have pulled the below steps out of some of those.

• Run Steam as an administrator and run DS1 in Windows XP SP2 compatibility mode
• Run a disk check: https://support.microsoft.com/en-us/kb/2641432
• Set your video card to run at stock clock speeds
• Reinstall game

No luck still.

I remember seeing something before about how dead space 2 won't run well with more than 4 cpu cores. Do you think that is the problem I am having with dead space 1 with my 2 intel xeon 8 core processors?

@Kotamaku

With an older game such as this, having too many CPUs is possible but with a PC of that kind of calibre do you really want to disable CPUs to play?

You could try disabling some cores by setting 'CPU affinity':

Press Ctrl+Alt+Del > Start Task Manager > Processes Tab > right click desired program > Set Affinity

Won't let me do it as it auto crashes.

@Kotamaku

Okay so I have found that this all could be an issue with the most recent Crimson video card drivers.

Please use the following clean uninstall utility to remove your current video drivers:

http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

Then download and install the most recent non-Crimson driver set:

http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=15.12

Obviously we would like you to post your results here, thanks.

@EA_Barry

Didn't work. That driver you linked me didn't help, plus it was also a crimson driver. They have started this new driver branding of crimson since nov 2015. I went into their legacy section and can't find a non crimson and their it only went up to windows vista.

@Kotamaku

Apologies for linking the wrong driver there. Try 15.7.1 from this page:

http://support.amd.com/en-us/download/desktop/previous?os=Windows%207%20-%2064

@EA_Barry Well it gave me a different error this time. It says my card doesn't meet requirements, which well as you should know is not the case at all. What do I do now to fix this..and also I personally don't feel comfortable staying on this old driver to just play this one game, I am worried it might damage my card if we can get past this new error and it turns out it is the new drivers. So my question is will EA make this game crimson drivers compatible or will they leave it to rot and have it stuck on this driver?

Edit: Just tried another game and turns out nothing is working now on this driver. On this driver all my games think I don't have a card and no direct x.

@Kotamaku

Using an older set of drivers will not damage the card. I do not expect a game update to happen that will allow your hardware and software combination to work.

It is possible that your setup is not going to run this game given that the game is quite old and your machine is a massively powerful modern workstation that was never intended to play games.

@EA_Barry Okay so it turns out all my games think I don't have a graphics card also. So yea I am going back to the latest driver and kind of disappointed so far. I was hoping to play this game and now it seems the only fix to stop it from crashing makes everything so far unplayable as it turns my graphics card off basically and thinks I am getting my display through a standard vga graphics adapter.

Well since EA is unable to fix my issue I am going to have to do it myself. I would like to be sent the source code in email to try and work on it and fix what you guys are unable to do or could possibly be what you guys are unwilling to do.

@Kotamaku

Sorry but we will not be able to send you any source code via email.