I’m using an Xbox Series X. Purchased the digital deluxe edition, but I don’t think that matters in this case. There is no audio. None on start up, none in game, the game begins with a cutscene where I can see subtitles indicating I should be hearing at least a voice - but I hear nothing. Game was originally downloaded at 11 AM EST today, when it was released. At noon, I uninstalled the game and reinstalled it. No audio. I am running regular software on my Xbox, no insider beta builds. Every other app and menu within my Xbox provides audio. I watched a YouTube video with audio. I installed GoldenEye and had audio. No issues. I spoke with an EA advisor who asked me to clear my MAC address. Unsure why a MAC address would cause an audio issue, I did that, and to nobody’s surprise, the issue still exists. At this point I don’t think it’s an issue with my console or my setup. Unsure how to proceed.

Hi EA_Illium,My issue has resolved and seems to have been an issue with my Xbox and my TV not working well together. The game was not the source of my problem.Thanks for checking in!

Xbox Series X - No Audio | EA Forums

7 Replies

AkitaAkimbo
3 years ago
Exact same issue here. The only way I can get any sound is by connecting a pair of headphones.
AkitaAkimbo
3 years ago
After doing some research it seems my problem is a known bug between the Xbox and my Samsung TV. Here's a discussion about the issue and some fixes people have used:
https://www.reddit.com/r/xboxinsiders/comments/x865d9/xbox_series_x_no_audio_still_when_playing_certain/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button
The one that worked for me was holding the TVs power button to reset the cache. Now my sound works fine.
EA_Illium
EA Staff (Retired)
3 years ago
Hi @Toucanjake @AkitaAkimbo I wanted to confirm if this is still happening. If so what type of audio source are you using? (headset, HDMI to TV, Wired, etc)

Also, can you try the following steps if you have not so far?

Quit the game and other running apps from Quick Resume (For Series X|S consoles)

Remove any connected device, or additional USB's from the console then restart the Xbox and check

Check for updates

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart
AkitaAkimbo
3 years ago
Hi EA_Illium,
My issue has resolved and seems to have been an issue with my Xbox and my TV not working well together. The game was not the source of my problem.
Thanks for checking in!
EA_Illium
EA Staff (Retired)
3 years ago
@AkitaAkimbo Thanks for this update glad to hear! What did you do to fix it issue?

It might help anyone else who run into this!
AkitaAkimbo
3 years ago
EA_Illium,
All I had to do is hold the power button on my television's remote control and it forces the TV to reboot and seems to force the TV to clear the cache. For some reason this fixes the audio issues. However, this resolution seems to only be an answer for those with Samsung TVs.
If people need further detail, this link can help:
https://www.reddit.com/r/xboxinsiders/comments/x865d9/xbox_series_x_no_audio_still_when_playing_certain/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button
EA_Illium
EA Staff (Retired)
3 years ago
@AkitaAkimbo Thanks for sharing this!

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Xbox Series X - No Audio

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