Direct x Error message "GetDeviceRemovedReason"

Hi @randomdave19

Could you please post a DxDiag? I know you said you have a high end PC, but there's more included in a DxDiag than just your hardware. It could really help us in determining if it's something else. 

Thanks!

A clean driver reinstall using DDU often resolves the issue. The software removes all traces of your current graphics driver. Then you restart and manually download and install the latest driver version for your graphics hardware.

I agree that sharing a dxdiag file would be helpful.

Hey, thanks for the response. I say high end, it was a few years ago its probably fairly standard now.

I followed the instructions and here is the link. I have recently had the whole computer re set up to see if that would help but it has not.

https://hastebin.com/xekacocono.tex

@randomdave19

Your drivers for your GPU is outdated. You could try a clean install of the latest drivers to see if that helps. As @Fred_vdp recommended.

Also, if you have AVG, make sure Inquisition is added to the exeptions list or dump it and get something like bitdefender or avast. 🙂

Ok thanks very much. How do I update my drivers? Sorry as i said I am useless.

Thanks

@randomdave19

As @Fred_vdp mentioned, you'll want to download this. Run it before you download your updated drivers from here. Make sure you put all your information in right. After that, give Inquisition another go and let us know how it goes!

Ok, so i ran the ddu and updated my drivers but I got the same result unfortunately. I have done a new link.

https://hastebin.com/matecijoha.tex

Ta

@randomdave19

Did you happen to restart your computer after the driver install? (I forgot to mention that)

If not, try that.

Do you have the latest service pack for directx installed? https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

Ok done all the above and still same issue.

@randomdave19

Oh man, this is a toughie.

The last thing I have to recommend is a clean boot. https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

If that doesn't work, I hope someone else has other ideas. ☹️