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ElringGenfalabe's avatar
ElringGenfalabe
2 years ago

DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG"

When I try to play the game the game freeze and shows the following error message:

DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG" ("The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed."). GPU: "NVIDIA GeForce RTX 3060", Driver: 53713

I play on PC via Steam. These are some of the solutions I have tried so far:

- reinstalling the game
- reinstalled Direct X
- updated graphic drivers
- completely unistallaed and reinstalled graphic drivers with DDU
- verified game files in steam
- setting the graphics settings to minimum or low
- launched the game as an administrator
- disabled anti aliasing
- played both in windowed and full screen mode
- started the computer in Clean Safe Mode
- disabled anti-virus software
- repaired the game in EA app

- disabled the EA in-game overlay


Followed instructions in this post and this post.

I have made a Youtube video that shows the freeze.


Nothing has helped so far. What can I do?

dragon age inquisition

7 Replies

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @ElringGenfalaben 

    Did you used DDU to clean install the driver?

    Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

  • ElringGenfalabe's avatar
    ElringGenfalabe
    2 years ago

    Thank you for reply.

    I did use DDU to clean install the graphic driver.

    Sometimes I can play for a few seconds or up to a minute before the game crash, other times the game crash immediately upon loading as shown in the youtube video above.

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @ElringGenfalaben 

    • Look under "C:\WINDOWS\LiveKernelReports\WATCHDOG\"
    • There should be some "WATCHDOG-XXXXXXX-XXX.dmp" files.
    • Zip 2 or 3 of them together and load them up at a free file hosting provider. (For example OneDrive or Dropbox)
    • Post the link here.

    Then:

    • Hit Windows key and X.
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
    • If errors are found, notify us. If no errors were found reaped steps 1 & 2.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    • The system will start validating soon. If it throws an error, please list it here.
    • After it reaches 100%, hit Windows key and X again.
    • Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
    • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
    • Post the message you receive at the end of the processes here.
  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @ElringGenfalaben 

    I don't see this error for the first time, but it is always very hard to pinpoint the actual problem. 

    Too little virtual memory or not by Windows managed virtual memory can be the culprit, also problems within the operating system are possible as well as problems inside the graphic system. 

    A Windows in place upgrade (Repair installation) might help, but I can't guarantee it.

  • D4KKI's avatar
    D4KKI
    Seasoned Newcomer
    7 months ago

    Disabling strand hair in the graphic settings helped me. No crashes so far.

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