EA App Won't Authenticate Game After Updates

I was told to post here...

After speaking with customer service several days ago they decided they couldn't help me and would 'elevate my issue to management'. Since then, my original post has moved around to other forum spaces - but I've received no further help...

I'm trying to launch Dragon Age: Inquisition, a game I've owned since 2016, but every time I try it pops up with a window requiring me to re-authenticate it.

It doesn't recognize my login email/password, which I know to be correct as I use the same pass manager to log into my EA account elsewhere. It does recognize my user ID, however none of the buttons are interact-able. So even if I had an authentication code, there's nowhere to enter it.

I played the game the day prior with no issues, but windows ran updates overnight.

So far I have:

• Uninstalled/reinstalled + repaired
• Changed my password just in case (verified with email)
• Cleared the EA App cache
• Performed a clean boot which forced the EA app to update
• Updated the Epic Games launcher
• Tried launching the game from both apps
• And I have an empty licenses folder with hidden files checked on.

Would appreciate any assistance with this. I know I can't be the only one, and I don't know where to go from here. 

Attached are screenshots of the popup I'm seeing.