[PS] DA II- Can't unlock Keep Career Items. Always getting error.

It's possible it just took awhile on my end too. DA2 as you might imagine had a lot of downloading to do. So I might be granting Inquisition a false positive. Still glad I put the disc in just in case any aspects of the keep or my isername were reliant on it.

Also It gave me some information in broad strokes on what's going on too.

(And I won't accidentally get stuck with a male character or a unedited character when I play Inquisition for real)

I didn't even notice someone had marked this situation as solved. It's far from.

Even if they stated it was "A fatal coding issue where information can be sent from but not sent back to the PS3 infrastructure reliably" would be an answer.

I expect things to not always generate, I lucked out with DAO because everything is on disc but I know PS3 is low priority.

But this is a PS issue. Even if we are playing it on PS3 the brush off should be that it's not an issue for PS4 downloads of DA2.

Not whatever that was.

But hey at least it's a great game.

@FantasticFox27It sure is. I sure hope the series gets remastered and ported to different systems.

But for now, I really hope this issue gets resolved.

Hey, all

I let the team know about this. As this deals with the Keep, support is limited and Community Managers have no visibility into the site. If you are still unable to get these items unlocked within the keep itself, please provide the following:

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Date this issue started (is it still happening?)
• Which items will not unlock?
• Are the items unlocked in the game as well as the Keep?
• Any other errors?
• If possible, share a Screenshot or Clip:

For example. I need screenshots showing the error itself with the items showing locked, or whichever items that show the actual error.

@EA_Shepard 

• System: PS3
• EA App/Steam/Epic/PSN: CYPH3Rs_D0M41N_
  
• EA ID/MS/Steam user ID: CYPH3RsD0M41N
• Windows OS: Windows 10
  
• Windows OS version: The latest one, I believe.
  
• GPU model and driver version: N/A since I'm using a PS3.
  
• Region: All regions are affected by this. Mine is set to EU/UK.
  
• Date this issue started (is it still happening?): 2018-ish until now (2024).
  
• Which items will not unlock? All of the items can be unlocked normally for Xbox and PC but not PlayStation.
  
• Are the items unlocked in the game as well as the Keep? Neither. Requesting to unlock the items for PlayStation always gives the error message:"Oops an error has occured. Please refresh the page and retry."
  
• Any other errors? Achievements are being unlocked but are being set as PC and not PS3. + Keep progress isn't automatically updating and characters aren't syncing. Also, the exact same problem occurs with DA Inquisition on PS3 and PS4.
  
• If possible, share a Screenshot or Clip: Attached to this reply.
  

Hoping to hear back with good news.

---

@CYPH3RsD0M41N 

@EA_Shepard 

• System: PS3
• EA App/Steam/Epic/PSN: FantasticAlice
  
• EA ID/MS/Steam user ID: FantasticFox27
• Windows OS: OS 8 technically but I haven't booted up my laptop since I moved in 2022. This is PS3
  
• Windows OS version: 8 again see above.
  
• GPU model and driver version: N/A since I'm using a PS3.
  
• Region: All regions are affected by this. I am in the US Region Myself
  
• Date this issue started (is it still happening?): 2018 per The other user I noticed it recently in 2024.
  
• Which items will not unlock? All of the items can be unlocked normally for Xbox and PC but not PlayStation.
  
• Are the items unlocked in the game as well as the Keep? Neither. Requesting to unlock the items for PlayStation always gives the error message:"Oops an error has occured. Please refresh the page and retry."
  
• Any other errors? Achievements are being unlocked but are being set as PC and not PS3. + Keep has syncing Issues.
  

This is a larger issue since it affects PS4 players too who can play DAI on a PS4 or a PS5. As the release of Dreadwolf gets closer more people will be playing DAI on PS4 and PS5 and this will be a much larger issue I fear. Obviously I want to sort this iut and Cyper's Domain wants to sort this out and enjoy our games but on the same token it could be a nightmare if it isn't fixed.

Currently it's mostly hardcore fans playing it with lots of patience and people on old systems. As a ex tech support specialist it needs a look to make sure anyone trying out these games for the first time on the PS framework can do so with ease.

I know coding can be a nightmare and there might be no quick fix so I hope you have the information you need to work on it.

The Person above me has already shared extensive screenshots, mine are no different. I have the exact same issue.

Thank u for yer time

@EA_ShepardIt's been almost a week. Still waiting on your response.

@CYPH3RsD0M41N I have not seen one. I reached out for an update from the games team, so I am awaiting on them.

Hey, everyone.

The keep should now be updated and issues resolved. Please clear all browser cache and history (from all times) and log back in. You may need to manually make changes to the decisions made, but the site should now be up and running again!

Cheers!

No dice, chief. Tried that on three different browsers. All cache was cleared, and all history was deleted.