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Anonymous's avatar
Anonymous
Not applicable
11 years ago

Re: Wont start - black screen with green icon in the bottom right corner

1. Detailed description of issue:
When I launch the game, I get a black screen with the green eye icon in the bottom right corner that flashes/blinks. This screen lasts forever until I force quit the program. I do not make it to the main menu, I do not see any EA/Bioware logo, there is no sound or music. Just a black screen with the blinking logo in the bottom right. In task manager, I can see the program is using resources.

This is the screen I see: http://i.imgur.com/Ye81jqf.png
The icon is flashing. I can move the mouse around in the screen.

2. My system:
http://hastebin.com/bokoluyuxi.tex

3. Steps that I have taken:
- installed latest graphics drivers
- reinstalled/repaired the game
- reinstalled Origin
- reinstalled/repaired the c++ redistributables as well as directx
- disabled any overlay software such as Geforce Experience, fraps, etc.
- ran the game in Win7 compatibility mode

4. Non-standard setup:
Nothing of note. Windows is installed on C drive. Origin and DA:I are installed on C drive.

7 Replies

  • mcsupersport's avatar
    mcsupersport
    Hero+
    11 years ago

    Does taking Origin offline make any difference??

    Try deleting the profileoptions and profileoptions_profile   file in the save folder.....

    C:\Users\User Name\Documents\BioWare\Dragon Age Inquisition\Save

    Looks like you are running two Nvidea cards SLI??  Does disabling one make any difference??

    Do you have any anti-virus or network safety software that can be disabled for a short time??

    What about a clean boot of the system??  Are both Origin and DAI set to run as administrator?? 

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    Hi thanks for the response!

    To answer your questions,

    - Both Origin and DA:I are set to run as administrator. Offline mode doesn't help.

    - I have wiped the \Documents\BioWare\Dragon Age Inquisition folder entirely as well as tried a friend's configuration who has it up and running just fine (I just copied his entire folder, didn't work).

    - I am actually only running a single card. A single gtx970.

    - I don't have any anti-virus or network safety software installed currently.

    - I have tried restarting the computer yes. But I have not re-installed windows if that is what you mean? .

  • mcsupersport's avatar
    mcsupersport
    Hero+
    11 years ago

    https://support.microsoft.com/en-us/kb/929135?wa=wsignin1.0

    explains clean boot....means you just load what you need to run the program and drivers and not all the assorted * that usually gets loaded, this helps eliminate program conflicts causing issues with games during troubleshooting.

    and I asked about SLI cause it listed your vid card twice with two different resolutions and refresh rates...which seemed kinda odd....

    Card name: NVIDIA GeForce GTX 970
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 970
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_29723842&REV_A1
    Display Memory: 8068 MB
    Dedicated Memory: 3994 MB
    Shared Memory: 4074 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: ViewSonic VA2223wm
    Monitor Model: VA2223wm
    Monitor Id: VSC0523
    Native Mode: 1920 x 1080(p) (60.000Hz)


              Card name: NVIDIA GeForce GTX 970
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 970
               DAC type: Integrated RAMDAC
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_29723842&REV_A1
         Display Memory: 8068 MB
       Dedicated Memory: 3994 MB
          Shared Memory: 4074 MB
           Current Mode: 2560 x 1440 (32 bit) (59Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: Digital
             Monitor Id: ACB049B
            Native Mode: 2560 x 1440(p) (59.951Hz)
            Output Type: DVI

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    Ok I'm going to try clean booting. It sounds like it will help isolate the problem.

    And as for the double listing, that is because I have two monitors hooked up to the same card. I already tried booting up with only a single monitor and that did not help. 

    UPDATE: Performing a clean boot did not help. The only programs I launched were Origin and DA:I both in administrator mode. Origin was in offline mode. I had the overlay disabled in-game.

    When the game launched, it still sat there at the black screen with the green icon in the bottom right fading in and out. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    I'm getting this too, now.  Game was fine yesterday,  I noticed Origin patched on loading today (apparently an actual Origin patch; I've already been using DAI 1.0.6).  System completely freezes on the black screen with green icon in the corner (I have to cold reboot to get out).  

    No other changes between yesterday and today.

    Foul

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    Nevermind... fixed.  I, too, have a GTX 970.  For some odd reason, my MSI Afterburner overclock settings were maxed out.  It's possible one of my kids did it, but also possible something else bumped the sliders up.  Hope this helps someone else.

    Foul

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    I don't overclock my 970 or my cpu so that isn't what is causing my issue. 

    Also, my computer does not lock up like that. I can alt tab out and back in. The green icon remains flashing in the bottom right corner of the game window.

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