Appearance resets every time game launches

I'm playing a qunari, and literally every time I launch the game she loads in with one of the default preset appearances rather than the appearance I created for her (see attached images, first one is the default presets she loads in with, second image is what she's actually supposed to look like). It's fixable by hitting the mirror in the lighthouse, the mirror remembers what she's supposed to look like, but it's incredibly frustrating having to teleport to the lighthouse and run up to the mirror every single time I launch the game :(