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Tahlmorrah's avatar
Tahlmorrah
Rising Newcomer
5 days ago

Camera panning issue

Similar issue to https://forums.ea.com/discussions/dragon-age-the-veilguard-tech-issues-en/camera-panning-issue/5002916 though issue is unresolvable and Veilguard nplayable 
PC (Windows 11 24H2). I believe the issue lies with the mouse not being able to "zero" itself. Reducing the mouse sensitivity to  0.00 helps but does not resolve the issue, making it less nauseating but still unable to play. The game was installed directly through the EA client (so there is no third-party issue). Multiple monitor setup (though that should not affect the issue). 
No workarounds have resolved the issue (even temporarily)
DxDiag is available but will not be posted on an open forum.

Troubleshooting done:
Check the EA forums for advice
Check the Steam forums for advice
Check the Googles for advice
Check Notepad to ensure no stuck keyboard entry
Check Windows Game Controller and Mouse settings to ensure no virtual or inputs being received
Check other games to ensure a similar issue is not happening (Including EA app games)
Update Windows (no updates needed latest KB55046740)
Disconnect joysticks (no controllers have ever been installed on the system), same issue
Updated video driver (NVidia 566.14), cold boot required (System shutdown, unplug the power cord for 30 seconds, reconnect), same issue
Updated mouse driver (Razr Naga Pro 2..03.03), same issue
Set mouse sensitivity to 0.00 and record video, same issue
Check FPS (set to automatic), same issue
Replicate the issue with a new character, same issue
Repair Veilguard, cold boot, same issue
Check for Logitech Download Assistant (not installed, though have a G19 keyboard), same issue
Mouse set to 1000 requests per second, set to 250, same issue (restored to 1000)
Uninstalled Razr Synapse 4 (should not be necessary and was not configured), same issue
Updated XBox Accessories from Microsoft Store (no controller has ever been installed on the system and the application does not detect one on update), same issue
Uninstall Veilguard, cold boot
Download Veilguard (prior settings persist), same issue
Per EA chat attempt with a "different keyboard and mouse"
Connect USB A generic 101 Keyboard and a generic USB "dumb" (no scroll wheel even) mouse, same issue
Per EA chat open a ticket with link provided of https://forums.ea.com/category/dragon-age-en/discussions/dragon-age-the-veilguard-tech-issues-en (silly me, I was expecting a link to create a ticket within my EA profile)
Rename Documents\BioWare\Dragon Age The Veilguard\ save games and settings to .bad, thought about it and just deleted all Documents\BioWare entries
Delete install directory, rip the registry keys <spoiler>had all reg keys listed here but decided that could  be a disaster for someone who didn't know their way around</spoiler>, clean reg, cold boot, download, install, same issue
No virtual devices anywhere
What next?

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