Yeah I have tried absolutely everything I think possible to try and get this to work to no avail. It has to be something on EA's end, maybe server related or something? I got the pop up randomly one time that I had DLC when I loaded up the game and when I went to open the chest that spawned nothing unlocked. I also didn't get a pop up on the bottom right when new items get added. Ever since then I haven't seen the pop up or the items in my game. I also created two saves when this happened. I had one before I opened the chest and one after I opened it. When I loaded the saves a few hours later the chest was completely gone on both saves. I'm currently playing through the first save where I didn't open the chest on hopes it would spawn again but it never did. I actually can't bring myself to play anymore because of this issue. It's a shame I was having a lot of fun and was almost 40 hours in.
I've uninstalled and reinstalled.
Played without internet.
Loaded different saves.
Made two other characters.
Deleted the CC files.
Deleted the EA licenses files and temp files.
Repaired the game.
Updated both patches.
There really should be some functionality within the EA launcher that allows us to specifically uninstall and install DLC's separately. At the moment they always automatically install when installing the game and there is no option to not get these to install with the full game. It's absolutely ridiculous a AAA company can have issues like not giving players DLC they actually pre ordered and purchased. This really gives me a weird feeling and EA support has been of absolutely no help.
Thank you for the detailed response, and my sincere sympathies. Just to be sure, does the EA App acknowledge your having purchased the Deluxe Edition when you hit Manage > Manage Add-Ons?
Yes, it does for me; the screenshots below show that for my EA App account. It is so annoying that it is a bug, but there is not much I can do. While I have not gone through all the wording for the transaction, I doubt a refund or even a partial refund is possible as, in one of the user agreements, EA does not guarantee the content.
It is unclear whether this includes the DLC mentioned above or explicitly applies only to new content for this Dragon Age game, but that is standard legal wording. Since EA considers it a bug that Bioware has to fix via patching, the only recourse for financial recuperation would be the argument that the advertised game was sold as incomplete.
My sympathies again. This is just poor form, no way around it.
Thank you, yes it does show up as installed for me for both the pre order and deluxe items. I've contacted EA support numerous times and no one knows how to fix this. So I'm assuming it has to be an issue with Bioware and they need to patch a fix for this.
