Thank you for the detailed response, and my sincere sympathies. Just to be sure, does the EA App acknowledge your having purchased the Deluxe Edition when you hit Manage > Manage Add-Ons?
Yes, it does for me; the screenshots below show that for my EA App account. It is so annoying that it is a bug, but there is not much I can do. While I have not gone through all the wording for the transaction, I doubt a refund or even a partial refund is possible as, in one of the user agreements, EA does not guarantee the content.
It is unclear whether this includes the DLC mentioned above or explicitly applies only to new content for this Dragon Age game, but that is standard legal wording. Since EA considers it a bug that Bioware has to fix via patching, the only recourse for financial recuperation would be the argument that the advertised game was sold as incomplete.
My sympathies again. This is just poor form, no way around it.
