Can we get an official response for the missing DLC?

I can't understand why this is not a priority for EA, it's people's money we're talking about here. Deluxe edition is hardly worth the price as it is, and people not being able to use the only content it buys you is frustrating as hell.

It's been over a month and it's still not fixed. Peeps not getting it should be refunded IMO. It's  not like DAV is made to be replayed over and over for months, so people not getting the items for several of their playthroughs, will not be able to use them at all.