Dragon Age: The Veilguard Rook’s Weapons Appearance Offer
I have no chest that spawns to get my DLC. Same thing that happens with the Pre order items and deluxe edition items!!!
Forum Discussion
Rubyrue791 & wexxam Out of curiosity, have you requested your account data? If not, go to https://myaccount.ea.com/am/ui/security-privacy, select "Download your EA data". It may take a day or so after a request to get a download link for your data, and the download link is valid for 7 days.
The ZIP archive you download will contain an HTML file and a JSON file. If you open the HTML file with a web browser, go to the "Entitlements" section, and expand it. 1) What all is listed for Dragon Age: The Veilguard? The DATV entries will likely not be grouped together, but you can press CTRL + F on your keyboard to search the HTML file, and type DRAGON AGE: THE VEILGUARD to find all occurrences. 2) Is the DATV content listed as ACTIVE or DISABLED? [Rubyrue791 You had mentioned you also own the game on Steam (in addition to EA app); you can disregard the STEAM Entitlement_Plaftorm stuff for DATV, just look at the PCWIN (i.e., EA app) Entitlement_Platform content for DATV, since that is the digital distribution platform with which you are encountering this issue.]
You could also look at the "Invoices" section of the HTML file, and for each DATV item present in the "Invoices" section, verify that the Item_Name in the "Invoices" section exactly matches the Entitlement_Name listed in the "Entitlements" section, and that the Date_Settled time in the "Invoices" section matches the Entitlement_Begin_Date in the "Entitlements" section.
For DATV deluxe edition preorders, in the "Entitlements" section, you should have three entries: 1) DATV deluxe preorder bundle, 2) DATV preorder content, and 3) DATV deluxe upgrade (and these should be ACTIVE).
For DATV deluxe edition preorders, in the "Invoices" section, you should have an entry for the DATV deluxe preorder bundle.
Additionally, in the "Entitlements" and "Invoices" sections, you may also have entries for the DATV character creator demo and/or DATV promo offer, if you redeemed the DATV Character Creator and/or Rook's Weapons Appearance Offer.
Rubyrue791: "I do have entries in the invoices section to show I have purchased it, so how do I get it activated?"
wexxam: "What do we do if it's missing or if something is wrong in there?"
That is the million-dollar question. I was hopeful that you would receive what you paid for or receive compensation. There hasn't been any official communication since September, so all that's left is fumbling in the dark. If you don't hear back here from a community manager, you could try EA Help again (using the entitlements & invoices information you downloaded for additional reference). Although they are both contact points for EA Help, in the past I've had better luck DMing https://x.com/EAHelp than using https://help.ea.com/, although it's been a number of years (well before Twitter was rebranded X), and I'm not sure if you can still get assistance directly via the X account, or if the X account now just funnels people to https://help.ea.com/. I'm sorry I couldn't be a better help.
Thanks for this, I've gone back to EA Help using the new info, got the usual it'll be passed to the team to look at so not holding my breath at this point but worth a try nonetheless.
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