Dragon Age: The Veilguard Rook’s Weapons Appearance Offer

Hey, Rooks

I wanted to drop in and provide a small update on this issue.

There are two issues right now that I am reviewing with some higher-ups that need to be addressed

1. Pre-order and Deluxe edition content not showing up in the game or being locked.
2. Rooks Weapon and Armor appearance set being claimed and not unlocking in the game.

I did some digging into accounts and spoke with some folks about this. They are going to look into this and figure out what we can do for the players who should have this content.

I know it has been a while for some players and it is frustrating for sure, but for the moment, we have to give it a bit more time to see what can be done.

Please note: Live Support cannot resolve this one for players. If you create a case, they will more than likely direct you here, so I don't want players wasting time with cases that won't go anywhere. 

Once I get word on this, I will let you all know what the word is. Thank you for all the info and patience on this one. 

Have a wonderful rest of the week and an even more wonderful weekend!

I pre-ordered my copy through the EA app and only play it there. I don't have it on Steam either.

I also pre ordered my version through the EA app, I haven’t played it at all through Steam.

wexxam I am sending you a PM.

Thanks for the update Shepard. 

I pre ordered my version through the EA App and that is where I am launching the game. If my account is showing I have it through Steam or something that may be the issue.

I can post my order ID if you need it. 

Hey, Rooks

I got an update from the team. They went over the accounts provided and this is what the update came down to.

If you are playing through Steam, you have to claim the content through Steam and not the EA app. Since the accounts provided claimed it in the EA app, and the Steam version is native (not needing the EA app), any content you claim there wont work in Steam. So downloading it through the EA app you would need to play it in the EA app. Thast becomes a game issue not an account issue.

There are a few account side issues I am looking into so I am waiting on an update on those. 

The Rooks offer is still available today only. If you are playing in Steam, you need to claim it now before it is gone, or you will have to download the game and own it in the EA app and play through the app not Steam.

Okay that sounds good, hopefully all goes well.

wexxam Theoretically, it should unlock in your current one and the new one. It should work as if I just added content to your account since it may not be something that needs to be "patched" as it does not seem to be the game itself but the EA account. I could be wrong, but I don't believe this is a patch-needed issue.

That's good to know, so you guys were able to replicate the issue? 

And if they were to fix it do you think it would retroactively unlock within our current save files or would we have to start a new playthrough?

I'm almost finished my first playthrough and I'm having a blast so won't mind playing all over again, but it would be good if my OG Rook could wear his Blood Dragon armor 😁

Cantiras I appreciate the info here. You are spot on. From what I have seen, the pre-order and deluxe issues are different. I confirmed that the free DLC being claimed on an account was tested and reproduced on accounts that pre-ordered and did not.

What I am waiting on now is for some folks to test the EA app, and look at logs.

The main players who are claiming it are in the EA app not consoles so I sent it to a few others to look at the EA app side too.