Forum Discussion
Hey, Rooks
I got an update from the team. They went over the accounts provided and this is what the update came down to.
If you are playing through Steam, you have to claim the content through Steam and not the EA app. Since the accounts provided claimed it in the EA app, and the Steam version is native (not needing the EA app), any content you claim there wont work in Steam. So downloading it through the EA app you would need to play it in the EA app. Thast becomes a game issue not an account issue.
There are a few account side issues I am looking into so I am waiting on an update on those.
The Rooks offer is still available today only. If you are playing in Steam, you need to claim it now before it is gone, or you will have to download the game and own it in the EA app and play through the app not Steam.
- wexxam9 months agoSeasoned Ace
Thanks for the update Shepard.
I pre ordered my version through the EA App and that is where I am launching the game. If my account is showing I have it through Steam or something that may be the issue.
I can post my order ID if you need it.
- EA_Shepard9 months ago
Community Manager
wexxam I am sending you a PM.
- Rubyrue7919 months agoSeasoned Traveler
I also pre ordered my version through the EA app, I haven’t played it at all through Steam.