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wexxam's avatar
wexxam
Seasoned Ace
8 months ago

Dragon Age: The Veilguard Rook’s Weapons Appearance Offer

I have no chest that spawns to get my DLC. Same thing that happens with the Pre order items and deluxe edition items!!! 
bug
gameplay issue
gameplay question
pc
technical issues
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
8 months ago

Hey, Rooks

I got an update from the team. They went over the accounts provided and this is what the update came down to.

If you are playing through Steam, you have to claim the content through Steam and not the EA app. Since the accounts provided claimed it in the EA app, and the Steam version is native (not needing the EA app), any content you claim there wont work in Steam. So downloading it through the EA app you would need to play it in the EA app. Thast becomes a game issue not an account issue.

There are a few account side issues I am looking into so I am waiting on an update on those. 

The Rooks offer is still available today only. If you are playing in Steam, you need to claim it now before it is gone, or you will have to download the game and own it in the EA app and play through the app not Steam.

wexxam's avatar
wexxam
Seasoned Ace
8 months ago

Thanks for the update Shepard. 

I pre ordered my version through the EA App and that is where I am launching the game. If my account is showing I have it through Steam or something that may be the issue.

I can post my order ID if you need it. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    wexxam I am sending you a PM.

    • Rubyrue791's avatar
      Rubyrue791
      Seasoned Traveler
      8 months ago

      I also pre ordered my version through the EA app, I haven’t played it at all through Steam.

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        8 months ago

        Rubyrue791 I have your account too. I looked over it as well. For myself, this is something that is a bit above a CM as I had to go to others to check this one out. Once I get more word I will update the thread.

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