I had just started Dragon Age the Veilguard and was experiencing some lag at the ritual site. I changed a couple graphics settings and restated the game and when I tried to load my save I encountered this problem. Restarting my PC did not solve the issue. The graphics settings were changing: lighting quality to medium, the terrain quality setting to medium and the terrain decoration setting to medium from high. What is your EA ID or Console ID (PSN ID/Gamertag)? lilllilly123 What platform are you playing on? PC, Windows 11, Steam What is happening? (and what do you expect to happen instead?) Expecting a save to load, it is not. Does this happen in a specific area of the game? hard to say, none of the saves are loading before that area but before changing the graphics settings there was no reason to load a previous save. I made a new character, all the same settings, and when I tried to load one of those saves from the main menu I found that that save would load, however the character loaded without hair even after the train textures had generated. Please share any steps you've tried so far to resolve the issue: Restarted the game, restarted steam, tried to load a different save, restarted PC, tried loading from a different character If possible, share a Screenshot or Clip... As a note this is the least helpful error message I have ever seen. If on PC, please share a DxDiag file and an EA app Error ID Number The error does not give me access to either of these.

[Asking for Information] - Solving for Visibility. Hey Everyone, Thanks for letting us know what you're running into with the Veilgaurd. If you are still running into the error "Load Error", please let us know the following information. EA ID (PSN ID/Gamertag): Which platform are you on? If possible please share a copy of your Save file in a reply to this thread. If you have issues, try zipping the file If possible, share a Screenshot or Clip... DxDiag file EA app Error ID Number We can use this information, to help make the team aware of the issue and to further investigate. Cheers!

lilllilly123

Seasoned Novice

2 months ago

Error loading save

I had just started Dragon Age the Veilguard and was experiencing some lag at the ritual site. I changed a couple graphics settings and restated the game and when I tried to load my save I encountered this problem. Restarting my PC did not solve the issue. The graphics settings were changing: lighting quality to medium, the terrain quality setting to medium and the terrain decoration setting to medium from high.

What is your EA ID or Console ID (PSN ID/Gamertag)?
- lilllilly123
What platform are you playing on?
- PC, Windows 11, Steam
What is happening? (and what do you expect to happen instead?)
- Expecting a save to load, it is not.
Does this happen in a specific area of the game?
- hard to say, none of the saves are loading before that area but before changing the graphics settings there was no reason to load a previous save. I made a new character, all the same settings, and when I tried to load one of those saves from the main menu I found that that save would load, however the character loaded without hair even after the train textures had generated.
Please share any steps you've tried so far to resolve the issue:
- Restarted the game, restarted steam, tried to load a different save, restarted PC, tried loading from a different character
If possible, share a Screenshot or Clip...
- As a note this is the least helpful error message I have ever seen.
If on PC, please share a DxDiag file and an EA app Error ID Number
- The error does not give me access to either of these.

bug

gameplay issue

technical issues

EA_Illium
2 months ago
[Asking for Information] - Solving for Visibility.

Hey Everyone,

Thanks for letting us know what you're running into with the Veilgaurd. If you are still running into the error "Load Error", please let us know the following information.

EA ID (PSN ID/Gamertag):

Which platform are you on?

If possible please share a copy of your Save file in a reply to this thread.

If you have issues, try zipping the file

If possible, share a Screenshot or Clip...

DxDiag file

EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

Oskereeeee
New Novice
2 months ago
This is definetly not solved, found a way to kind of cheese it and manager to load my game, but now not even that works, i think after a week they had time to update the game, cant even play on my save now and for a 60€ game it feels so wrong (especially because im really enjoying the game apart from all the fatal save-corrupting bugs im having)
EA_Illium
Community Manager
2 months ago
Hey Everyone, Just wanted to update you that our team has released a new patch 1.0.0 you can find more information here.

Let us know if this has changed anything for you, Cheers!
- nevelyna
  Rising Rookie
  2 months ago
  No change, still NOT solved. Just updated and tried loading a save - still getting a load error on non-lighthouse saves and still loads as the default Rook and not the customized look every time I can get a save to load at all.
- ShigureNatsu
  New Novice
  2 months ago
  Nope, no change with the patch. I can sometimes see the game clouded in the background (mainly the minimap and objectives) but the moment they appear the error message pops up and I have to go back, so the saves definitely aren't corrupted, it's just the game being picky for no reason!
  This is getting really frustrating, I hope the devs can do something about it soon...
- Jokerbane97
  New Novice
  2 months ago
  No changes, game still unplayable because of the load error
UniversePepper
Rising Newcomer
2 months ago
Having the same issue for the past days now, my game is saved on the SSD so its not it. I was hoping it'd be fixed with the patch but apparently its not :( i did try a lot of the tips said here and some of them worked like,once...so...you know. not cool lol. hopefully they'll fix this one quickly because it sucks.
Oriplz
Newcomer
2 months ago
I can't guarantee this fix will will work for you.
For steam users, disable steam cloud for Dragon Age: Veilguard.
Log out of steam.
Log back into steam.

That's it. Fixed this issue for one (1) user.
- ShigureNatsu
  New Novice
  2 months ago
  Tried it but it didn't work for me unfortunately :(
bogmonarch
New Rookie
2 months ago
Having the same issue.
I can't get any saves other than my one lighthouse save and the very first save outside of the bar to work. And loading those resets my Rook to the default preset appearance.
I've tried just about everything people have suggested but nothing worked.
sleypy
New Novice
2 months ago
EA_Illium where can we find the save file to be able to attach it?
CorlainValez
Rising Adventurer
2 months ago
One thing I have noticed among my friends playing this game and either running into or not having this error is if your system has DirectStorage activated and the drive you store your save files on is a drive that is a DirectStorage supported drive.
You can check if the drive you save games are on is a DirectStorage drive by using the key combination Windows Key and the G key to pull up the Windows Game Bar. Once the Game Bar is up, click the gear icon on the right hand side at the end of the Game Bar to bring up the Game Bar settings. On the left hand side of the Settings window select the Gaming Features entry. On the page that comes up you there should be a section titled DirectStorage. Under that section it should have entries for GPU, OS, and Drive Status. For DirectStorage to work the entry for your GPU should say "DirectStorage Optimized", your OS entry should say "This version of Windows supports the latest DirectStorage IO optimizations." and under Drive Status the entry for the drive you have your save games on should say "DirectStorage optimized"
All the people I know whose systems have the above for the GPU, OS, and Drive Status entries on that page have had absolutely no loading errors, while people I know that do not have all 3 of these things are running into loading errors.
Hopefully this helps EA figure out what is happening that people are running into this error.
cau_ut95
Rising Newcomer
2 months ago
Has anyone fixed this error yet??????
do something EA. Im not gonna waste my 35 hours
cau_ut95
Rising Newcomer
2 months ago
I suddenly fixed it guys. I reduced the graphics quality to lowest. Now i can load any save game
CorlainValez
Rising Adventurer
2 months ago
One thing I noticed is that HDD (and external/low speed/older SSD I would imagine) is only supported on the Minimum specifications listed for Veilguard by EA:
Dragon Age™: The Veilguard - PC System Requirements (ea.com)
If you are using an HDD (or potentially an external/low speed/old SSD) it is only supported using the "Low" graphics preset only, any other graphics preset or higher level graphics support shows an SSD is required. So, regardless of the rest of your specs, if you are using an HDD (or potentially an external/low speed/old SSD) you should only attempt to play the game on the "Low" graphics preset. If you want to play the game on a higher graphics preset it is required that you have it installed on an internal SSD.
So, while EA did make it clear that unless you want to play the game on the "Low" graphics preset you can't use an HDD, they really should have made it much, much more clear in their requirements, especially on Steam where they did not post this graphic.
- ShigureNatsu
  New Novice
  2 months ago
  Thought that might have been the case but unfortunately even with my graphics on low/ray tracing off/frames reduced, and all sorts of combinations to reduce the load, it's not working on my HDD.
  I'm able to run BG3 and FFXIV without my computer breaking a sweat on there, so honestly, WTH Bioware/EA ??? Please FIX THIS!