Forum Discussion

queileen's avatar
queileen
Newcomer
15 hours ago

Game won't launch

Hi, I'm getting this error and haven't been able to play the game as a result, please see the attachment. please, is there no solution to this ? I have been waiting for 10 years for this game.  It is either this, a dc, or a black screen. Please help me :(

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager

    Hey there, 

    Could you do me a favour and follow the troubleshooting steps outlined in this thread: Dragon Age The Veilguard - Technical Assistance & Bug Reports | EA Forums - 4985821

    After going through the above troubleshooting. If you continue crashing, please let us know the following. 

    • EA ID (PSN ID/Gamertag):
    • Which platform or client are you on?
    • Are you getting an error message?
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    We can use this information to help make the team aware of the issue and to investigate further. 

     

     

    • queileen's avatar
      queileen
      Newcomer

      I'm on pc and I have provided the screenshot of the error and you can see its error ID number as well