Preorder bonus armor missing

Thanks for this, I tried this just now and it still did not work. I'm willing to try anything at this point.

I had the chest show up one time when I loaded up the game however when I went to use it I received nothing. I saved before and I saved after opening it. A few hours later I loaded the game back up and the chest was completely gone from both of these saves as if it was never there. 

I have no reason to believe it will help in any way, but have you tried Help > App Recovery > Clear Cache in EA app?

Yes I've tried this and it did nothing. I'm really curious how a bug like this is even possible. I've honestly never experienced something like this before.

Hoping this gets fixed soon.

No :( 

Preordered a physical copy for PS5 from Best Buy.  Never received a code.

Hello! I had the same issue on xbox, but it was actually my dumb mistake and I should have known better. (Source: i work in game dev!)

Note: You mentioned pre-ordering, but not that you redeemed a code that should have come with your game (physically given to you by a retailer, or emailed to you via the seller if you ordered online)... so if you didn't redeem a code, then that's your culprit.

However if you did, and you got a pop-up upon unlocking the wardrobe at the lighthouse and THEN not seeing your preorder gear, read on!

When you're adding an add-on or dlc to any game, you have to close and re-launch it before it shows up 99% of the time. Playing on Series X, I had Quick resume on, and if PS5 has a similar feature then this might fix it.

Each time you save and close the game and shut off your Xbox - quick resume basically "parks" your game, so when you click on it again it will almost instantly load up to the exact screen you exited the game on...which means, over the course of 30+ hours since redeeming my code - I never actually closed and relaunched the game. I'm guessing Ps5 may also have a similar feature?

If yes, turn the feature off, and fully close the game, when you load it back up, it will be in your wardrobe just like it informed you it would be. You'll know it's a full close and reload if you see the EA/Bioware/Title spash screens!

(Yes, I felt dumb as heck when I realized what the problem was after complaining about it on twitter and having someone ask "have you rebooted the game?" and realizing oh crap, technically - no.)

Hope this helps!

(If it doesn't, sorry- but i figured I'd post it in case, and for any Xbox users who may Google the problem!) 

Any fixes out there working? 

Thanks so much!!

This fixed the problem for me. After i turned off Quick resume, shut of my Xbox and then re-launched the game, the dlc items were there. 

Glad I could help!!