Forum Discussion
Hi there,
Thanks for taking the time to share this feedback. I want to respond directly and factually, because while the frustration is clear and valid in some places, certain points require clarification.
Closing the EA app/background behaviour
The EA app can be fully closed. You can do this by either selecting Exit from the hamburger menu in the top-left corner of the app or by right-clicking the EA icon in the system tray and choosing Exit. When exited this way, the app and its background processes will start to shut down as expected.
Repeated sign-ins despite “Keep me signed in”
Being required to sign in every session is not intended behaviour. When this occurs, it’s most commonly tied to corrupted local authentication tokens, conflicts with VPNs or privacy tools.
Why the EA app replaced Origin
The EA app replaced Origin because Origin’s underlying architecture could no longer reliably support modern security standards, account services, and future platform requirements. The redesign wasn’t done purely for appearance -- it was necessary to move away from legacy systems. That said, visual preferences vary, and feedback around layout, density, and navigation is already influencing ongoing updates.
Signing in to launch games
Online authentication is required for license validation, entitlement checks, and anti-cheat integrity on modern PC platforms. That requirement isn’t optional. However, having to reauthenticate every time you launch a game is not expected behaviour and is treated as a bug, not a design decision.
To be clear: the EA app isn’t being ignored or left stagnant. It exists to replace a platform that could no longer scale or meet current requirements. When the app fails in the ways you’re describing, that’s something we want addressed -- not dismissed.
Thanks.