Cannot launch game due to error on EA end and no one will help :/

Not sure if this is a SIMS 4 issues or EA app issue but basically I bought aa few new Sims 4 packs with the current discount happening, downloaded them and now I cannot launch my sims game due to an error on the EA app. I have uninstalled the app and game. I have deleted the app and gone to download the app to trigger the option to "repair". I have opened the app in administrator mode.

I thought it may have been the purchase through paypal as it says my payment is still pending but on my EA account, the payment and purchase is marked as completed.

I'm still trying to trouble shoot on my own. I'm going to try clear the cache and I'm seeing if the game will load with any of my add on's downloaded, just straight base game, but I sent through 2 requests. 1 which wont show up in my cases, the second was marked as "resolved" with 0 communication and SUPRISE my issues isn't resolved. 

I waited in queue for 30 minutes to chat just to be told no one was available and that I could continue waiting.

This is my last hope to hopefully get someone to respond to me whether it be someone who has some knowledge to help or hopefully ACTUAL EA support.