EA Account Was Hacked And I Lost Everything
On 3 different occasions with 3 different operators Ive tried to regain access to my hacked ea account. The hacker changed the email address and apparently that makes it impossible to recover it back. My phone number, steam account, and address are all linked to that account and yet I've got told on 3 different occasions that there's nothing they can do because I didn't provide verification of ownership when I could literally show them my ID, provide them my phone number code, or even a steam code if they needed. It's so unfair that the only way to recover an account is to have access to the email of said account if you can't provide answers to the original email used to the create the account 8+ years ago your account is just lost forever with your information still attached. At the very least I requested my steam profile, phone number, and address to be removed from the account and was told there was nothing they could do. I'm at a lost for words. I can't play apex legends because my steam was linked to that account and I have lost my sims 3 which I recently purchased and sims 4 Ive had since 2020-2022. I'm about to start crying. I have proof of them sending codes to my email when trying to get into my account before they accessed it and changed the email address.
Hey 7obthmb9s1lo,
So sorry to hear that support wasn't able to verify your ownership of the account. It sounds like a very frustrating situation, especially since you have almost all the information they'd need on hand. Unfortunately, we don't have the necessary tools to support account-related requests here on the forums, so we can't help recover the account.
While this might not be the response you were hoping for after your previous attempts, I'm afraid you'll need to continue contacting live support with the EA account's original email address, any invoices or receipts, and linked platform account information (like the Steam information you mentioned). If you remember the verification questions they asked you during the past three attempts, please try to locate the information to answer them.
Let us know how it goes, thanks!
