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7obthmb9s1lo's avatar
7obthmb9s1lo
Rising Newcomer
2 months ago
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EA Account Was Hacked And I Lost Everything

On 3 different occasions with 3 different operators Ive tried to regain access to my hacked ea account. The hacker changed the email address and apparently that makes it impossible to recover it back...
  • EA_mplsnow's avatar
    2 months ago

    Hey 7obthmb9s1lo​

    So sorry to hear that support wasn't able to verify your ownership of the account. It sounds like a very frustrating situation, especially since you have almost all the information they'd need on hand. Unfortunately, we don't have the necessary tools to support account-related requests here on the forums, so we can't help recover the account. 

    While this might not be the response you were hoping for after your previous attempts, I'm afraid you'll need to continue contacting live support with the EA account's original email address, any invoices or receipts, and linked platform account information (like the Steam information you mentioned). If you remember the verification questions they asked you during the past three attempts, please try to locate the information to answer them. 

    Let us know how it goes, thanks! 

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