I could just scream at EA help

Today's help is another version of connectivity issue. Bullcrap.

My system runs fine and has no issues.

The problem is the EA app.

I paid for a Steam version of Andromeda and it is not showing up on EA. It worked on Origin, it does not work on EA.

I paid for a EA version of Andromeda and it is there and works just fine. 

My other Steam games that are on EA work just fine.

The SAGA continues.

Brought up EA app today. Here are the changes.

My version of EA Andromeda is missing.

I have a new version of Steam Andromeda. That is good but it fails to launch on EA and the Steam version has the same problem.

I am missing EPIC version of Battlefront II Celebration Edition.

I have a new version (I think) of Battlefront II Celebration Edition from Steam and it does work. Gained one and lost one.

I am waiting on Steam version of Battlefront Ultimate Edition of install on Steam to see if it works. Well it did not launch on EA app.

I am going backwards. Now both versions I had of Andromeda are either missing or do not work. EA Help at its finest.

The SAGA continues...

I went back to my old backup computer which still has Origin on it. I closed down EA app and started up Origin and "I saw" my missing games on it. I started up Andromeda on EA and it started right up. I went to Steam and started up Andromeda and it started right up.

EA app is a problem child...

The SAGA continues.

I have 18 games on Origin. I have 14 games on EA. I guess it is called new math.

Here is a temporary solution till EA fixes their crappy App.

All you got to do is go into the Steam folder for Mass Effect Andromeda.

Right click on MassEffectAndromeda.exe and manually create a shortcut.

Move that shortcut to your desktop and click. The game will run.

DO NOT CREATE the shortcut through steam. You will have the same results and Andromeda will not run.

I have passed this on to EA Help. Though I doubt it will do any good.

Only 14 games in my EA App.

18 Games in my Origin App.

It’s because the EA App only show one copy of your game, and it is always the steam version. If you look on your screen you see that EA App miss: Mass Effect Andromeda(origin), Jedi Fallen Order(Origin), Battle Front 2 (Epic) and Battlefront (Origin)

Logical I think the issue is here that EA App shows only the steam version but still tried to open the origin version, because of this your work-a-round work and the app can open the correct version which she wants to load. But because of this I am sure that you don’t get any steam achievement with it because it loads the *origin* Version and not the steam version. (Please correct it if I am wrong here)

Testing:

I would recommend using Origin as long you can:  Downloading and installing Origin (Windows and Mac) - Answer HQ (ea.com) you can have origin and EA APP on your PC as long you start only one version. Best solution only uses EA APP for games which only run with EA APP.

Thank you for contacting EA Help, my name is @@@@, and I hope you're doing well.

Upon reviewing your case, I've gathered that you have contacted us regarding missing game after switching origin to EA app. I will help you in all possible ways.

Please let me share that, It's an ongoing issue as other players from across the globe are also reporting the same. We want to get this fixed as swiftly as possible.

The good news is we are actively working on investigating this for everyone that is affected. As of this moment, due to the unforeseen nature of this, I don't have an estimated time or specifics for a fix.

Please download the Origin Legacy version in order play the game.

https://www.dm.origin.com/download/legacy

Please let us know if this works for you. You may need to temporarily disable your antivirus.

Happy gaming and please stay safe.

Thank you once again for contacting EA Help.

Thanks for the link!  Uninstalled the EA app, it's not ready for prime time.  I play ME Andromeda, mostly, and not being able to invite someone to the MP game or join a game in progress is a deal breaker.

I have noticed recently that when I start Andromeda, I am asked to install the EA App.

I click the "X" in the upper right corner to shutdown the window.

Which brings up another window which wants to install the EA App. I click cancel "I think".

Origin proceeds to open Andromeda and plays the game without a problem.

A two click minor irritant.