I received a kit I haven’t bought - is this a bug?

Question

Hi,when buying the new Businesses and Hobbies-pack, I also received the new retro kit, which I didn’t buy and don’t really want. I had a pop up window just show up, saying that previously uninstalled content would be installed again. (Don’t remember the exact frasing, but it was something like that.) I don’t want something on my computer I didn’t pay for, and I don’t want to be forced by EA to pay for something that I didn’t want to purchase in the first place.&nbsp;Has anyone else had this happen to them? Does anyone know what I should do?

ea_solaire · Answer

Hi biboph&nbsp;
Did you recently purchase The Sims Legacy Collection bundle? That bundle does include the Throwback Fit Kit for The Sims 4.&nbsp;

biboph · Answer

Hi, I didn’t buy a bundle, but I bought sims 1 when it was re-released.&nbsp;

ea_solaire · Answer

biboph&nbsp;
Thanks, yes that version does include the Throwback Fit Kit for The Sims 4- you can review the order history on your account to verify that's how you've received this kit.&nbsp;

biboph · Answer

How can I see that I received the kit through buying the legacy collection? I can see in my order history that I’ve bought it, but I can’t see anything about the retro kit in there.

ea_solaire · Answer

biboph&nbsp;
If you're not seeing it in the order history, you can contact live support so they can verify how this kit was received- you can submit a help request here.&nbsp;

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I received a kit I haven’t bought - is this a bug?

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