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biboph's avatar
biboph
Seasoned Newcomer
11 months ago

I received a kit I haven’t bought - is this a bug?

Hi,

when buying the new Businesses and Hobbies-pack, I also received the new retro kit, which I didn’t buy and don’t really want. I had a pop up window just show up, saying that previously uninstalled content would be installed again. (Don’t remember the exact frasing, but it was something like that.) I don’t want something on my computer I didn’t pay for, and I don’t want to be forced by EA to pay for something that I didn’t want to purchase in the first place. 

Has anyone else had this happen to them? Does anyone know what I should do?

discussion

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi biboph 

    Did you recently purchase The Sims Legacy Collection bundle? That bundle does include the Throwback Fit Kit for The Sims 4. 

  • biboph's avatar
    biboph
    Seasoned Newcomer
    11 months ago

    Hi, I didn’t buy a bundle, but I bought sims 1 when it was re-released. 

  • biboph's avatar
    biboph
    Seasoned Newcomer
    11 months ago

    How can I see that I received the kit through buying the legacy collection? I can see in my order history that I’ve bought it, but I can’t see anything about the retro kit in there.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    biboph 

    If you're not seeing it in the order history, you can contact live support so they can verify how this kit was received- you can submit a help request here. 

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