Downloading EA desktop from the xbox app and opening it from the xbox app created and linked the accounts automatically. I don't want this. I want to link my xbox account to an existing EA account (the one I'm using now). Unfortunately, I have no way to do that as I can't login to the newly created account and unlink my xbox account. Trying to link my xbox account with my existing EA account results in an error. The error stating that there cannot be two accounts linked to the same profile. Unfortunately, I can't unlink that account. Help? The new account name is @5080104. Created today.. On accident.

I've fixed it, no worries. It was quite easy actually. If you have this problem just log into the site using the buttons at the bottom (Xbox Live button) and you should be able to change everything. Don't know how to close this thread... Or if I can.

Linking xbox game pass to existing account.

14 Replies

Eggroley
5 years ago
I've fixed it, no worries. It was quite easy actually. If you have this problem just log into the site using the buttons at the bottom (Xbox Live button) and you should be able to change everything. Don't know how to close this thread... Or if I can.
ReDrUm957
5 years ago
@Eggroley What are you talking about "bottom of site?" What site?
waterluffy40
5 years ago
So this is what worked for me.
Start in the Xbox pc app. Click on an EA play game to install. Log into the EA desktop.
Go back to the Xbox app. Install the ea play game.
If it still wants you to sign up for EA play then log out of the EA desktop and log back in.
This was an annoying hour of my life.
Jok3sta
5 years ago
Im having an issue with this. No matter what i do it keep signing me into a EA account I dont want. Its not even giving me the option to sign into my own account. Just some randomly generated account it made for me.
Fugumss
Seasoned Newcomer
5 years ago
I'm having the same issue. I'm on some random account, and when I chatted with support they sent me an email to verify ownership. That email went to my main email, which is linked to my main EA account, which is NOT the account that Xbox signed into when I launched EA Desktop.

I honestly wouldn't care much that I'm under a different name, but I'm having problems. I can't play Star Wars Squadron. It says "Failed to Authenticate" when I try to launch it and says that I need to sign into an account that owns the game. Frustrating.
RhonynTanabe
5 years ago
@waterluffy40 wrote:
So this is what worked for me.
Start in the Xbox pc app. Click on an EA play game to install. Log into the EA desktop.
Go back to the Xbox app. Install the ea play game.
If it still wants you to sign up for EA play then log out of the EA desktop and log back in.
This was an annoying hour of my life.
This helped for me. Thankfully, it only took two tries. Thank you so much for your suggestion, waterluffy40. I appreciate it!!
Eggroley
5 years ago
The bottom of the login site. It'll allow you to change anything you want and unlink the xbox account from the new account
Eggroley
5 years ago
Log into the ea account through the ea login by using the xbox live button at the bottom of the username and password area. Then you can unlink it from your xbox
RABBIT01010
5 years ago
Im not seeing or finding what youre talking about
RABBIT01010
5 years ago
@RABBIT01010 I found it, and unlinked all accounts, then signed out of both apps and restarted xbox app as signed out then clicked open in ea app, then it wanted me to first sign in on xbox app i signed in using current profile, then it opened login for Ea App then i signed in as usual then it asked do you want to link accounts, i said yes. all good now