My EA Games Account Was Suddenly Closed Without Any Violations
On August 26th, I downloaded EA Sports FC25 through Xbox Game Pass. Before I even logged in to the game, I received an email informing me that my EA Games account had been banned. No information was provided as to which rule I had violated, and I didn't have any other EA Games games on my computer. I downloaded only this game on a brand new device, and my account was closed before I could even log in.
I emailed EA Games support about the issue, but received a negative response stating that my account would not be reactivated. Because the ban affects my entire EA Games account, I cannot download any other EA Games games through Xbox Game Pass. I also had no payments or subscriptions on my account.
Closing my account, even though I committed no violations and never even logged in to the game, is completely unfair. I demand that my account be reinstated and that I be compensated for my grievance so I can play other EA Games games. My username and email address are:[edit: email address removed]
Hey icemanozkan,
Unfortunately we can't help with bans here on the forums. If you'd like, you can always raise another dispute with our terms of service team. They can take another look into this for you.
