Forum Discussion

Tekin690's avatar
Tekin690
New Novice
7 months ago

Unable to unlink Steam account from EA account

My EA account is currently  linked to an old Steam account that I no longer use. I would like to unlink this Stam account and connect a new Steam account instead. When I try to link the new one, I get the error message; "This EA account is already linked to another  Steam account."

Could you plase help me unlink the old Steam account or let me know if there is a way to change it?

5 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there, 

    You can find instructions on how to unlink the accounts here. Please note that you must have access to the EA account where the Steam account is linked to in order to unlink the accounts. If you do not have access to that EA account anymore, please contact EA Help for further assistance. 

  • Tekin690's avatar
    Tekin690
    New Novice
    7 months ago

    Thanks for the reply. The problem is that I no longer have access to the old Steam account that is currently linked. I only have acces to my EA account and my new Steam account.

    In this case, should I contact EA Help directly and open a case? If so, could you  please share the correct link or steps for contacting EA help?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    If you're looking to remove the Steam account, as you have access to the EA account, you should be able to unlink the accounts by following these steps here. In case you need assistance during these steps, if you scroll down to the bottom of this page, you will see a "Contact Us" button. Click on that button, fill out the form, and you will be presented with the contact options available. 

    I hope this helps.

  • Tekin690's avatar
    Tekin690
    New Novice
    6 months ago

    Thanks for the information. I was able to see the unlink steps, but my main issue is that after unlinking. I cannot link my new Steam account. It always says that my EA account has already been linked to another Steam account before.

    Is there any way for EA Support to reset this link so that I can connect my new Steam account to my existing EA account?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games. You can link your Steam account to a different EA account that has never had another Steam account linked to it.