2 years ago
Purchasing Error
I cannot purchase games, I have tried multiple times on both the app and EA website to purchase and I get a processing error on every platform. I have tried with three different cards and receive an error that says it cannot process the payment.
I have cleared the cache on the app, I have closed and restarted the app, I have tried everything and am at a loss for words. I am trying to give EA money and apparently they don't want it.
Hey @dontmachme03,
It might be an issue in your settings. Check if your region is set correctly and is the same region as for your payment option.
You can also read up on some more common issues and tips on how to fix them here:
https://help.ea.com/en/help/account/troubleshooting-payment-issues/