Recovery email not being sent.

Question

Hi,&nbsp;I am trying to reset my password for my EA account as apparently I forgot it. However, whenever I ask for a recovery email nothing is sent. I have ensured that mailto:EA@e.ea.com is in my safe senders etc etc etc. I have created this account with an alternative email just to get onto the forums and try and fix the issue. This account however does not have any of my previous purchases on it.TLDR&nbsp;Cant reset password because verification email is not being sent.

ea_pulsar · Answer

Hey Isthisreich​, if you're having trouble with your account recovery, our&nbsp;support team&nbsp;can help you update your details. To contact them, you need to submit a case on our website. Follow this&nbsp;article,&nbsp;which has&nbsp;all the information.&nbsp;&nbsp;
Let me know if you have any additional questions.&nbsp;&nbsp;