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f0cussssssssss's avatar
f0cussssssssss
Rising Newcomer
3 months ago
Solved

EA Help keeps blocking me from creating a case

My old twitch account got hacked so i had to link a new one to my EA account (which is why i need a agent to help me deal with this), but for some reason whatever the topic i choose im keep getting "The issue isn't supported by advisors". i tried everything including doing this in incognito mode or even using a vpn but nothing worked.

account linking
ea help
  • EA_cuervo's avatar
    EA_cuervo
    3 months ago

    Hey there, I'm sorry to hear you're having problems reaching out to EA Help. Can you please try selecting "Compromised EA account" as the topic, if this doesn't give you the chat option, please try creating a support ticket while logged out. Let me know how that goes. 

6 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there, I'm sorry to hear you're having problems reaching out to EA Help. Can you please try selecting "Compromised EA account" as the topic, if this doesn't give you the chat option, please try creating a support ticket while logged out. Let me know how that goes. 

  • f0cussssssssss's avatar
    f0cussssssssss
    Rising Newcomer
    3 months ago

    nope it didn't work. still getting "The issue isn't supported by advisors" or im getting directed to EA Help main page without the case being made.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Can you please confirm which browser you're using when this is happening? Did you also get the same error when trying to contact while logged out? 

  • DSMJay28's avatar
    DSMJay28
    Rising Newcomer
    3 months ago

    Yeah your not gonna be able to contact anyone, by far the worst game company out there especially support wise.  I have the same issue, started out trying to chat for the last week waiting in que for hours, now they blocked chat support or something lol.  Great company

  • 7p31is25xxk4's avatar
    7p31is25xxk4
    Seasoned Newcomer
    2 months ago

    I am also having this issue. I can’t create a “case”. It just continues to give the run around. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, which topic are you selecting when creating a case? 

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