sims 4 add ons

I just got the bundle where you can choose a expansion pack, game pack and stuff pack. I chose what I wanted and I only got one of them and it was the game pack. I got charged from the bundle and save and it took my money, but I didn't receive the expansion pack or the stuff pack at all. I looked them up and it shows that they are not in my library and shows me that I need to buy them again. I really need help. Also I don't know how to add an screenshot.