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Jvec15's avatar
Jvec15
Newcomer
14 days ago
Solved

Sims 4 pack purchased on accident- could I get a return?

I accidentally purchased the Sims 4 Enchanted pack, but did not intend to.  I have not downloaded it or played it and would like a refund, but I am being told through chat to come here to discuss the...
  • EA_Darko's avatar
    14 days ago

    Hey Jvec15​ you can find all the info related to refunds here: https://www.ea.com/great-game-guarantee

    If our support team has advised that they cannot refund the game then this would be the case and not something that we on the forums can change.

    Darko

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