MARIAAAATELIH
2 months agoNewcomer
Sims 4
Hi, I accidentally purchased the City Living expansion pack for The Sims 4. When I try to request a refund through the official link, it says: “You have no games that qualify for a refund”, even tho...
Hi there MARIAAAATELIH
If you're looking to get a refund on a pack, you'd want to contact the live support team so they can review your billing details and check your refund eligibility- here on the forums we aren't able to access your account information to take a look.
You can contact live support for more assistance on this by submitting a help request here.