Community ManagerWe're not able to help with bans or any account related issues over the EA Forums. You'll need to submit a new case if the other hasn't been responded to yet. Don't resume the case since that pulls it from the queue. Just create a new one and explain the situation.
They won't be able to tell you anything other than the initial reason you received the ban. The same reason you would have received in the email notifying you of the ban.
Hi EA_Aljo,
Thank you again for reading my post and taking the time to reply.
The only information I received so far—besides the fact that the ban had expired—was simply that my account had violated EA’s rules.
No specific explanation or detail was given.
I really appreciate your support either way.
