Purchase of battlefield 4

Hello to the community, I wanted to ask a question because I don't know what to do next. It's about DOOM The Dark Ages. I bought it on steam and the game doesn't work, it doesn't start, no picture, only music. I don't have a game pass from EA Games, just the basic game Steam DOOM The Dark Ages, I can't play it. Thanks if anyone has any information. Thanks to the community and the development team.