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Dobermann514's avatar
Dobermann514
3 years ago
Solved

‎I want to add Crysis Warhead to my EA account (redeem code) but code is invalid

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
bug
mac
pc
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @Dobermann514 

    This is something you would need to speak with an advisor to get some assistance with. To do that, please try opening a case here. Thanks!

Maciekdraheim's avatar
Maciekdraheim
3 years ago

Got the same problem with crysis but i cannot open a case - it directs me once again to the aswer hq. I've bought Crysis game and I wanna play it. You guys cannot be serious when a player cannot activate a valid code...

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@Maciekdraheim 

What is happening when you try to open a case? Which options are you choosing? Are you choosing Codes and Promotions > Invalid Code?

  • Maciekdraheim's avatar
    Maciekdraheim
    3 years ago

    The pop-up window for opening case didn't come up, but it finally showed. Now I'm waiting for resolutions of my cases. Thanks

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @Maciekdraheim 

      Great! If you have any other issues, please reach out again. Have a good rest of your day 🙂

      • JuddV10's avatar
        JuddV10
        New Scout
        2 years ago

        I have the same issue

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