53000
getting ref# 53000 when trying to purchase a sims 4 content. can't purchase as a result. does anyone have suggestions on how to fix the problem. Am able to log into my ea account and the ea app ap...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHello @SweetCurryWRice
Let's give the following steps a try to clear this error up for you:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
Thank you for your reply. Do you have a direct link to support? Either through email or chat? the EA website leads me in circles and does not have information on addressing this specific problem. Thank you.
- EA_Solaire
From the help site, you can select EA app as your product under the Game Support section, then pick I want to check my order status and you'll see the current available options to speak with live support.
Thank you Solaire for your suggestions. Just today (I have been working on this issue for four days), I tried changing my password, repairing the app ("app recovery"), and logging in and out of the app. One of those things must have worked. I am no longer getting the error and was able to move forward with my purchase.
Honestly, I am considering no longer making large EA game purchases through EA in the future. I could always use a different provider for future or consider different games. It is disappointing though as I have been an EA customer since the first Sims came out. Probably more than 20 years ago.
If they do provide customer support directly and in real time, in addition to this resource, that is great and essential for me as a customer; however, access to it is not easily identifiable from the website. That is disappointing and overly time consuming for any customer.
I have not tried what you suggested in order to access customer support, since the website options led me away selecting that option. But all other options that seemed applicable to my situation, such as getting help with a purchase (as this was the problem I was having) were dead ends when it came to reaching customer support. I could not even email EA Support as the email came back with a note that email support was no longer offered. I don't think most new customers would have tried so hard or should have to get access to a product.
There is no easy way to reach tech support that I have found in the last four days, in which I have been working on this issue and been trying to make my purchase. If that is not, so I hope EA will take this message in account as feedback to make their live support easer to find and access.
