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RatTailGod's avatar
RatTailGod
2 years ago
Solved

all games windowed + infinite loading screen

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 6b5139b9-e8d2-4d31-8089-74a2a1fceee5 Which client functionality are you experiencing thi...
bug
mac
pc
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago
@RatTailGod Which games are you launching this happens with? Would it be possible to get a clip of this happening?
RatTailGod's avatar
RatTailGod
2 years ago

@EA_Illium here is a quick video. i didnt let the games go forever, but i assure you they hang in this state for ever. if you see the hours played on each game (minus bf4 because it used to work before the EA app) thats all from sitting there waiting on the loading screens. but currently it does this with every battlefield game i have.Ive even reinstalled all games multiple times and tried to verify files and restart ea app and all that jazz.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    HI @RatTailGod Thanks for this!

    If you have not so far can we also try the following steps?

    Thanks!

    • RatTailGod's avatar
      RatTailGod
      2 years ago

      @EA_Illium  I have tried to clear the EA cache, (and ive also tried reinstalling EA APP)

      All games have either been completely redownloaded and installed and files verified,

      Nvidia Drivers are all up to date, and have set All games to run at maximum or Optimal setttings in Nvidia Geforce,

      Ive followed teh steps for a "clean boot" and after goping through every process nothing has changed and the games still react as they did in the video i provided each time.

      • RatTailGod's avatar
        RatTailGod
        2 years ago

        also this issue seems to effect dragon age game as well.

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