Solved
All of my pack purchases are gone after switching to the EA launcher.
I was told to download the EA launcher and they would delete origin while trying to open the sims and after the download was done I tried to open it and all of my playtime and packs are gone. I’ve tr...
Hello @scoopkiyah,
If your game library isn't showing your owned games in the EA App and your hours have been reset, then most likely you're logging into the EA App with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA App to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here.
