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lucyfog's avatar
lucyfog
2 years ago

Apex won't download on PC via EA app

Please help,  I'm trying to download apex legends via the EA app on my pc but it won't download  I have it downloaded via steam - is this the reason why? 
bug
mac
pc
EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
2 years ago

Hello @lucyfog,

even if you have it downloaded on Steam, you should be able to download it through the EA app. 

What exactly happens, when you try to download the game? 

  • wumboba's avatar
    wumboba
    2 years ago

    i have this issue as well - it gets stuck at "preparing" at 42%. i left mine alone for hours, restarted my pc, etc and nothing worked. 

    • lucyfog's avatar
      lucyfog
      2 years ago

      I hope you get it fixed 🙂

  • lucyfog's avatar
    lucyfog
    2 years ago

    Thank you for replying to me! 🙂

    I am no longer in need of help, however there is a person here with the same issue.

    It happened after I had unlinked steam from this account, but now I've re-linked it there is no issue.

    • EA_Pythia's avatar
      EA_Pythia
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @lucyfog,

      what was it that helped you?

      @wumboba,

       please try the app recovery in the EA app and start the app as administrator.

      Also add the App as exception to your antivirus, and see if the download works after that.

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