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GiardiniDiMarzo's avatar
GiardiniDiMarzo
Legend
3 years ago
Solved

App Recovery from Start doesn't work

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
bug
mac
pc
  • GiardiniDiMarzo's avatar
    GiardiniDiMarzo
    3 years ago
    @EA_Illium Ohhh, it was fixed today in the 12.255.0.5512 update. Until yersterday it didn't work. I tried again after I read your message and it worked. Thank you for your patience.
  • GiardiniDiMarzo's avatar
    GiardiniDiMarzo
    Legend
    3 years ago

    ⚠ The app crashed unexpectedly

    A problem occurred, but a quick restart should solve it.

    🔳 Send error report

    See our privacy and cookie policy to learn more about how we use and protect your data.

    I tried a lot of times to submit a report by putting a check mark on the box, but the problem was never fixed. And even restarting the app, the next time if I try to start App Recovery from Start>EA>App Recovery I always get the same error popup.

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      Hi @GiardiniDiMarzo Thanks for the translation!

      Can we try the secondary method of clearing the apps cache:

      1. Open the Start menu.
      2. Find EA and click the downward arrow to expand.
      3. Select App Recovery.
      4. A confirmation window will pop up. 
      5. Click Clear Cache.

      If this continues can we also try the following steps?

      • GiardiniDiMarzo's avatar
        GiardiniDiMarzo
        Legend
        3 years ago
        @EA_Illium Ohhh, it was fixed today in the 12.255.0.5512 update. Until yersterday it didn't work. I tried again after I read your message and it worked. Thank you for your patience.

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