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Salo_MnK's avatar
Salo_MnK
Rising Veteran
2 years ago

Bad network traffic issue on EA App / Framework

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) -
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 24.02.2024 15:15 Helsinkin time
Summarize your bug EA app is calculating 10 times wrong the actual and indicated bandwidth usage.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try once.
What happens when the bug occurs? Network bandwidth usage is indicated/calculated wrong inside EA app frameworks.
What do you expect to see? Correct bandwidth indication. This may have an effect on the internals of every game when played via EA app.

EA app / EA Background Service is indicating the network bandwidth usage 10x wrong (less) compred to the actual bandwidth usage. If someone @ EA is using this information for something, the information 10x wrong. The black boxes in the attachment is showing that EA Background Service is using only 119.3Mbits (megabits) but EA app in download app is actually showing the correct information which is >950Mbits (950megabits/s, ~95 megabytes/s) actual download speed which is almost 10x more than what EA Background Service is indicating. Why there is such elementary issues in indicating the correct bandwidth usage? Can this cause issues on gameplay if EA can not actually know what is the actual bandwidth usage of their services currently? 

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Salo_MnK 

    Task manager shows the current speed but the EA app is showing an average over 10mins.

    As the download speed varies, I guess this can account for the different numbers.

    Thanks.

  • Salo_MnK's avatar
    Salo_MnK
    Rising Veteran
    2 years ago

    If EA app shows 10 minutes average the speeds are even more off as EA Background Service never went over 200Mbits during the download. My Fiber is 1000Mbits (100Mb/s) always so it is easy match. Actual speed is what EA App is showing because the download did not that many minutes during the download. I also took screen shots of Windows task manager showing the overall data download speed which was close to 1000Mbits but still EA Background Service showed only 200Mbits so there was whopping 800Mbits "somewhere". I will add the rest of the screenshots later today.

  • Salo_MnK's avatar
    Salo_MnK
    Rising Veteran
    2 years ago

    Hi, here is the situation right now on the download speeds at in the attachents. Basically EA Background Service shows 133.2Mpbs speed (Network  is sorted from biggest to smallest) and at the same time Windows Task Manager shows 867Mbps transfer speed (and EA app is correctly showing the speed of about the same in megabytes). So  EA Background Service is showing less data traffic as it should show. This may not be a relevant issue at all but it may have adverse effects e.g. if EA Background Service is reportring the data speeds to some EA backend to e.g. do some network traffic optimization / load balancing. As I dont know the functionality I am just bringing this information to here how I see this on my computers.

    When pausing EA App download the data transfers drops immediately to zero so only app using network bandwidth during this download was EA App / EA Background Service.

    I am suffering lots of packet loss and networking issues with Apex Legends (and that is the reason i did full computer reset and reinstalled all just to find out this issue (which may or may not be irrelevant)) (this may even be Windows 11 bug).

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