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acadia1100's avatar
2 years ago

Banned, but I've never played any EA games.

Hello, I recently built a new gaming PC and was excited to play Battlefront 2. I linked my EA account to my Microsoft Gamepass account but faced issues logging in. After resolving these issues with support and obtaining a refund for a separate purchase, I downloaded the game through Gamepass. However, upon trying to log in, I was notified that my account was banned. This was surprising as I've never logged into the game before. I've appealed the ban three times, but the responses state that the ban is justified without further explanation. I attempted to log in with a second account, which has also never been used to play any EA games, and found it was banned as well. This has led me to believe there might be a glitch, hardware, or driver issue at play, as I have not violated any rules or even played the game. 

Has anyone ever faced a similar issue to this? I have a freshly installed compy of windows with pretty much no sofwtare installed aside from steam and a few games. 

1 Reply

  • It sounds as if you're trying to create the impression of not having been banned when in actuality you've taken extensive steps in hopes of getting around one.

    Unfortunately, these days, companies like EA go ahead and use a hardware ban which uses unique serial identifiers connected to the basic hardware of your PC  in order to ensure that reinstalling everything, including windows and creating a new account will not be enough and the ban will still hold.

    The ban can be connected to your network card's MAC address or to other unique identifiers.

    Essentially, their ban system is working as intended, if you were banned - and getting around it was as simple as creating a new account/reinstalling windows - then it wouldn't be very effective.  They have a strong interest in their bans being effective so as to keep those customers who aren't being disruptive.  Disruptive customers are generally not worth the profit they generate because it is offset by the much larger amount of profit they nullify by driving away other customers.

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