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8a66gh's avatar
8a66gh
3 years ago
Solved

Battlefield 1 Steam Won't Launch x EA app

Hey. I bought BF1 through Steam recently as it was on sale. I have downloaded the game, but it won't launch. When I try to open it on steam, it does nothing. When I try to open it through the game's ...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    3 years ago

    Post marked as Solution for Player Visibility. Please read.

    Hey everyone, 

    Many thanks for all the reports.

    The issue has been escalated to the EA app teams for investigation.

    To support the EA app teams with their investigation, we would like to ask you for some EA app Error Report ID's, if possible. These can be generated via the EA app itself. Please see here how this works. We would also like to know the region (country) you are playing from.

    Could you post these EA app Error Reporter ID's here in this thread? Many thanks in advance!

    Update 13-12-2022:

    Is it maybe possible that you own multiple copies of the same game, but via different launchers? Let's say a copy of BF1 PC via the EA app and a copy of BF1 via Steam.

    And if you own a copy of the same game(s) via multiple launchers, have you installed both? If that is the case, this can indeed cause issues.

    Our suggestion is to try the following:

    • Uninstall all BF1 installations (especially the ones installed through Origin or the EA app),
    • Reboot the PC,
    • Install & launch BF1 through Steam,
      • It's important that the games bought from Steam are installed through Steam and launched from Steam for the first time.

    Let us know how things go. Also, screenshots from the EA app will help (e.g., does the EA app show that the game is installed after the first launch attempt from Steam?).

ALIxPLAY's avatar
ALIxPLAY
3 years ago

I've had the game on EA play for a month and the game was running perfectly fine, And recently I've bought it from g2a as a steam code and activated it on steam but when i try to start the game it just doesn't open for whatever reason, i've tried redownloading it, checking the files and starting it from origin.

Here is an example of what I'm getting: https://www.kapwing.com/videos/63591ca608013000e5fe6872

  • Eduardoye's avatar
    Eduardoye
    3 years ago
    @ALIxPLAY i have the same problem i had the game on ea play pro and after like 1 month that i had removed the sub bcs of economic problems i saw bf1 on steam discount and bought it and it doesnt launch
    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      3 years ago
      @Eduardoye, could you try to reach out to the Live Support team in this case to check if they are maybe able to disable/remove the Battlefield 1 x EA Play Pro entitlements from your account, so the system can only pick the Steam entitlements, to check if that solved the issue for you?
      • KoSMajora's avatar
        KoSMajora
        3 years ago

        @EA_Leeuw You know how much time and luck it takes to find a support person that even knows what we're talking about, let alone one that'll agree to do that? That is the fix for all these issues, everyone I've seen fix it, was through a support team member they convinced to remove and re-add the game/games. 

        If this is the fix, why don't EA just do it large scale? reset everyone's library and refresh their ownership of the games?

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