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0b07c59bfb60e48's avatar
0b07c59bfb60e48
7 months ago

Bought the Discover University Pack, but it's showing up as unowned

I just bought the Discover University pack, I have the online receipt for the order and bank statement to prove it, but the website, game base, and ea app menu all say I have to buy it still. It's not showing up under "manage expansion packs" either. I bought it on the EA app menu. How do I fix this issue?

[CM Edit: Personal info removed]

mac
technical issues

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there @0b07c59bfb60e485 

    If you look over the transaction details for Discover University in your account's order history, are you seeing the payment showing as completed, or still pending? 

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