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carrot1515's avatar
carrot1515
3 years ago
Solved

Bundle and save not working

For the past week I've been trying to use the bundle and save option when buying expansion packs. It keeps popping up with a box "this is not currently working, try again later" It has been like that for the past week, I've tried everything I can think of. Updating, Repairing, Restarting, removing all mods, I've done all and it still hasn't came back. What should I do? 

bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi @carrot1515,

    Please try clearing the cache for the EA app and let me know if that resolves this error message for you. If you're still seeing this error once you've tried this, please attach a screenshot of this error to your post for me. 

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @carrot1515,

    Please try clearing the cache for the EA app and let me know if that resolves this error message for you. If you're still seeing this error once you've tried this, please attach a screenshot of this error to your post for me. 

  • phab's avatar
    phab
    New Novice
    3 years ago
    @EA_Solaire hello i have the same issue, and clearing the cache hasn't worked. i also tried app restart, uninstalling and installing. nothing has worked.
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @phab 

    Could you attach a screenshot of the error you're seeing to your post for me please? 

  • phab's avatar
    phab
    New Novice
    3 years ago

    hi here are the shots of the error

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @phab 

    Thanks, please run through the following steps:

    • Open task manager, locate EA Background Service, and end task
    • Clear the cache for the EA app
    • Run the EA app as an administrator 
    • Check for any background applications blocking the EA App
    • Try lowering your User Access Control Settings:
      • Close the EA app
      • Click the Windows button and type "UAC" in the search field
      • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
      • Click Okay the bottom of the window
      • Open the EA app client and try starting the download again

    Let me know how this works for you! 

  • phab's avatar
    phab
    New Novice
    3 years ago

    thank you for your help. i have run through this list unfortunately none has worked. is there anything else i can do?

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