Cannot download Red Alert 3 - you don't own this game!

Hello, 

So back in March 2014 I bought Command & Conquer - Ultimate collection including a lot of games plus Red Alert 3.  Original CD like plastic case - I have receipt + Product Code. I redeemed the game in Origin app and worked fine. Than I went to EA App and worked. Than I did not played for a long time, and now I installed Win 11 on a Legion 7, and wanted to play. 

1. I see my Library fine
2. I can download and play C&C Tiberium Wars for example from the same collection.
3. When I download Red Alert 3 after 1 minute I get error: 
4. "You don't have access - We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game."
5. Contacted EA support, I tried clear cache, clean reboot, re-install EA app, Redeem Product code, than some Anubhav - suggested me to contact and blame the Retailer - TV shop, after 11 years!  Another support Govind - again clueless suggested to write here on forum. 

Please help.